Shipping & Returns

DELIVERY OF GOODS

FREE Deliveries throughout Australia

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 21 days in Australia, depending on the destination, delivery option and the current Covid 19 restrictions.

International deliveries will incurr a cost born by the customer and will also be processed promptly but delivery time may vary upon destination.

Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received.

Delivery times are only estimate and we will not be bound by them.

We will not be liable for any delays, damages or loss arising from the deliveries.

Please ensure that you give us the correct delivery address. We will not be able to change it once the package has been dispatched and will not be responsible should the package goes to the wrong address.

We reserve the right to choose the transport company.

We shall provide you with the tracking number of the parcel so you can track it yourself.

UK customers:

Due to the latest VAT rules, we will not be able to fulfill orders going to the UK for a value of less than $300 Australian dollars (excluding shipping cost) as we can not be responsible for the payments of international taxes once the product leaves Australia.

WHEN YOU RECEIVE THE GOODS

When possible, you will be asked to sign when the good is delivered.

Once you or any person present at the delivery address has signed to acknowledge delivery, we will not be liable for the loss or destruction of the goods.

It is your responsibility to make sure that you or someone nominated by you is present for the delivery and we shall not be liable for any (if applicable) unforeseen redelivery fees by the courier.

It is your responsibility to inspect the goods in front of the delivery driver for any obvious damage to the parcel before you sign for the delivery.

If the parcel sustained an obvious damage have the delivery driver sign the delivery docket with acknowledgement that the parcel was damaged.

You need to let us know by email at info@johannmontet.com as soon as you are aware that there is an issue with the delivery, whether you have not received the good within the expected time or the good arrived damaged in any way. Preferably on the same day of delivery but must be done before 7 days after delivery ! No claim can be accepted after 7 days.

Take pictures of any damaged deliveries for your record and send us a copy by email (info@johannmontet.com) so we can investigate immediately with the courier company or Australia Post.

If the item was shipped by Post and the item was damaged in transit, we might ask you to bring the item to your local Post Office for assessment and lodge a claim, but will confirm this with you before we ask you to do so.

We will attempt to help you in any way we can but in some circumstances, only the addressee (you) can lodge a claim.

Replacement of damaged or lost items is made at the discretion of www.johannmontet.com.

If we approve your request for a replacement, we will not charge you for the new print, but you will be responsible for the costs of returning the damaged print to us (if applicable), plus the cost of shipping the new print to you.

BEFORE OPENING YOUR DELIVERED SHIPPING TUBE:

READ THE PRODUCT CARE AND VOLUNTARY WARRANTY SECTION FURTHER DOWN THIS DOCUMENT

RETURNS AND REFUNDS

www.johannmontet.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Following the Australian consumer law:

We are not required to provide a refund or replacement if you change your mind or if it is the wrong size and/or wrong colour.

But you can choose a refund or exchange if an item has a major problem.

This is when the item:

has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

Please keep your proof of purchase —e.g. your receipt.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or of a similar quality.

Gift cards are non refundable

To complete your return, we require a receipt or proof of purchase.

Replacement of damaged or lost items is made at the discretion of www.johannmontet.com.

REFUNDS (if applicable)

Should you have grounds to ask for a refund, please contact us immediately so we can discuss how to solve the problem.

If the item purchased is defective, we might ask you to either provide us with photographic or video evidence of the issue or ask you to send the item back to us for inspection.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will let you know whether your refund has been approved or rejected. If your refund is approved, then we will process your refund, and we will credit your original method of payment for the order, within a certain amount of days.

Late or missing refunds (if applicable)

It may take some time for your refund to show up on your bank statement.
Before contacting us, please check with your financial institution first.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@johannmontet.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at info@johannmontet.com and we will let you know whether you need to return the item back to us.

Shipping

If instructed to return your product, you should mail your product to: PO Box 463, Port Douglas, QLD, 4877, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you reside, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Should the item’s price be adjusted after the customer’s order and be cheaper after the purchase date, the customer will not be receiving a refund, credit or exchange.

Replacement of damaged or lost items is made at the discretion of www.johannmontet.com.

INTERNATIONAL CUSTOMS DUTIES AND CHARGES

You, the customer, are responsible for any customs or import duties, should they arise.

We can not advise you as to whether those charges will be applicable and as to how much they could be.

If you refuse to pay those charges/duties, your shipment may be abandoned and we will not be responsible for any loss of funds should this happen.

Each shipment will have a tax invoice enclosed with the details of the product and cost of the product.

Please refer/contact your relevant government agencies for further information.

UK customers:

PRICES AND PAYMENT

All prices are in Australian dollars and payment will be made in Australian dollars.

If payment has been declined or we do not receive your payment, the order will be declined.

PRODUCT CARE AND VOLUNTARY WARRANTY

www.johannmontet.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

We warrant that our products are made with the utmost care using the finest fine art photographic papers and inks available today.

If handled and stored properly, you will enjoy them for many years to come.

Nevertheless, remember that to last a long time, your fine art prints and canvas should be framed displayed appropriately away from direct sunlight/uv rays, high humidity environment, high temperatures and away from paints and chemical products.

Humidity levels above roughly 60% and constant temperatures above 25 degrees Celcius could potentially damage your image in the long run including but not limited to fading of the image.

Upon receiving the products, please carefully inspect the items received for any faults and contact us immediately should there be any issues at info@johannmontet.com.

We are not liable for any damage sustained to the fine art print/canvas once you have taken possession of them.

Your fine art prints will be carefully rolled, packaged and shipped in a hard tube.

Do not store the products in the tube for any length of time.

When you receive the prints/canvas and inspect them:

Carefully unpack the items and place them on a clean surface with the printed side up and let the material flatten on the surface on its own.
It may take several hours.
Do not force it or place any objects on the printed surface as this may damage the surface and void any warranty.

Do not handle your fine art prints with bare hands (we use white cotton gloves) as your bare hands could stain the delicate surface of the print and show up as discolouration down the track.

Never touch the printed surface of the fine art prints.

Ideally organise for professional framing in the briefest delay and let your friendly framer handle everything for you.

When framing your fine art print ask your local framer to only use archival/acid free materials/ methods and choose a glass with UV rays protection and preferably with non reflective glass in order to enjoy your print in the best conditions.

Feel free to contact Johann Montet if you have any queries at info@johannmontet.com

ADDITIONAL INFORMATION

We process and ship orders during weekdays (Mon-Fri) (excluding holidays).